Neurise AI Help Center

Everything you need to get started with your AI Health Assistant

In this guide

  1. Getting Started & Signing In
  2. Starting a Voice Conversation
  3. Viewing Conversation History
  4. Your Profile
  5. Connecting Health Data
  6. Syncing Your Health Data
  7. App Settings
  8. Troubleshooting
📧

Getting Started & Signing In

How sign-in works

Neurise uses passwordless email sign-in. You never need to remember a password — we send a secure one-time code to your email address each time you log in.

Steps to sign in

  1. Open the Neurise app. You will see the welcome screen featuring the Neurise AI logo, an "Your AI Health Assistant" tagline, and three feature highlights: Secure, Fast, and Private.
  2. Tap Continue with Email. The app connects to our authentication service.
  3. Check your email inbox for a one-time verification code or magic link and complete the challenge.
  4. Once verified, you are taken directly to the Home screen and greeted by name.
💡 If the button appears unresponsive, a request is already in flight. Wait a moment for it to complete, then try again.

Staying signed in

Your session is securely stored on your device. You will not need to sign in again unless you explicitly log out or your session expires. When that happens, simply tap Continue with Email to re-authenticate.


🎙️

Starting a Voice Conversation

The Home screen

After signing in you land on the Home screen. The top navigation bar shows a greeting ("Hi, [Your Name]!"), and two icons in the top-right corner: a clock (Conversation History) and a person (Profile).

If you haven't had any conversations yet, you'll see an encouraging empty state: "Get personalized health insights and guidance through natural voice conversations." Once conversations begin, real-time chat bubbles appear here.

Starting a conversation

  1. Tap the large microphone button at the bottom of the Home screen.
  2. If this is your first time, Android will ask permission to use your microphone. Tap Allow — this is required for voice input and you will only be asked once.
  3. The button turns red with a Stop icon. A pulsing Listening… animation confirms the AI assistant is active.
  4. Speak naturally about any health question. The AI assistant responds with voice and the conversation appears as chat bubbles in real time.
✅ Your messages appear on the right (blue bubble). The assistant's replies appear on the left (grey bubble with a robot icon). The screen scrolls automatically to the latest message.

While the assistant is listening

A pulsing red dot and "Listening…" label appear above the button. The button background glows red to confirm the session is live. Chat bubbles fill the screen as the conversation progresses — the view scrolls automatically to the latest message.

Ending a conversation

  1. Tap the red Stop button (same circular button) when you are done speaking.
  2. The assistant disconnects and the button returns to the blue microphone state.
  3. The conversation is automatically saved and will appear in Conversation History.

Microphone permission

Neurise requires microphone access to hear you. If you accidentally denied the permission, go to your device's Settings → Apps → Neurise → Permissions → Microphone and enable it, then return to the app.


🕐

Viewing Conversation History

Opening history

Tap the clock icon in the top-right corner of the Home screen to open your Conversation History.

What you see

Each past conversation appears as a card showing:

  • Auto-generated conversation title or summary
  • Date & time the conversation took place
  • Duration in seconds
  • Status badge: Completed, Active, or Failed

Reading a conversation

  1. Find the conversation card you want to review.
  2. Tap the card to expand it — a chevron icon on the right indicates it can be opened.
  3. The full transcript appears as chat bubbles — your messages on the right, the assistant's replies on the left — exactly as they looked during the live session.
  4. Tap the card again to collapse it.

Refreshing the list

Pull down on the list to refresh it. The list also loads automatically when you first open the screen.

No conversations yet?

If you haven't had any conversations, the screen shows "No conversations yet — Start a voice conversation to see it here." Head back to the Home screen and tap the microphone button to begin.


👤

Your Profile

Opening your profile

Tap the person icon in the top-right corner of the Home screen.

What's on the Profile screen

  • Hero header — your profile picture placeholder, name, and email address
  • Account Details — facility name, role, and Terra health ID (if connected)
  • Health Data — connect or manage your Samsung Health or Health Connect link
  • Settings — toggle dark/light theme
  • Logout button at the bottom
💡 Use the back arrow (top-left) to return to Home, or the refresh icon (top-right) to reload your account details from the server.

❤️

Connecting Health Data

Why connect health data?

Linking your wearable or health app lets Neurise personalise its insights using your real activity, sleep, and biometric data. All data is handled securely via the Terra health platform.

Supported sources

  • Samsung Health — for Galaxy watches and Samsung devices
  • Health Connect — Android's unified health platform, compatible with Fitbit, Garmin, Withings, and more

How to connect

  1. Open your Profile screen.
  2. Locate the Health Data card. It will show "Connect Health Data" if not yet linked.
  3. Tap Samsung Health or Health Connect depending on your device.
  4. Follow the on-screen prompts to authorise data access.
  5. Once connected, the card turns green and shows Health Connected along with the provider name and last sync time.
ℹ️ The connect buttons only appear after the Terra health service finishes initialising. If you don't see them, tap the Refresh icon at the top-right of the Profile screen and wait a moment.

Disconnecting health data

  1. Open Profile and scroll to the Health Data card.
  2. Tap Disconnect [Provider Name] (shown in red when connected).
  3. Your health data link is removed. You can reconnect at any time.
⚠️ Disconnecting stops Neurise from receiving new health data. Your existing conversation history is not affected.

🔄

Syncing Your Health Data

Manual sync

Once your health source is connected, trigger a sync from the Profile screen:

  1. Open Profile → Health Data (must be in the Connected state).
  2. Tap the circular arrow (sync) icon on the right side of the Health Connected row.
  3. A spinner indicates the sync is in progress. Do not close the app.
  4. A success message (green) or error message (red) appears briefly when the sync completes.

Last synced time

Below the provider name you will see "Last synced: X ago" — for example, "Last synced: 3h ago" — showing when data was most recently pulled from your health source.


⚙️

App Settings

Dark / Light theme

Open Profile → Settings and toggle the Dark Theme switch. The change takes effect immediately across the entire app and is remembered the next time you open Neurise.

  • Light mode (sun icon) — bright backgrounds, ideal for daytime use
  • Dark mode (moon icon) — darker backgrounds, easier on the eyes at night

Logging out

Scroll to the bottom of the Profile screen and tap the red Logout button. You will be returned to the Login screen. Your conversation history is stored on our servers and will be available the next time you sign in.


🛠️

Troubleshooting

I tapped "Continue with Email" but nothing happened

The button is disabled while a request is in progress. A loading indicator may be visible — wait for it to complete. If it stays stuck, check your internet connection and try again.

The microphone button doesn't start a conversation

Neurise needs microphone access to hear you. If you denied the permission, go to Settings → Apps → Neurise → Permissions → Microphone and enable it. Return to the app and try again.

The voice connection shows an error

A red error message appears below the microphone button. Common causes:

  • No internet connection — check Wi-Fi or mobile data
  • Temporary server issue — wait a moment and tap the microphone button to retry
  • Microphone permission not granted — see above

My profile shows an error or isn't loading

Tap the Refresh icon (top-right of the Profile screen) to reload your account details. If the error persists, check your internet connection or log out and back in.

Samsung Health / Health Connect buttons aren't appearing

The Terra health service needs a moment to initialise after you open the Profile screen. Tap the Refresh icon at the top-right and wait a few seconds. Also ensure Health Connect is installed on your device (available from the Play Store).

Health data connection failed

A red error message appears in the Health Data card. Common causes:

  • Permissions not granted during the connect flow — tap Samsung Health or Health Connect again and allow access
  • Temporary server issue — wait a few minutes and try again
  • No internet connection

Health data sync failed

A red error message appears briefly below the sync button. Try again after a few minutes. If the problem persists, disconnect and reconnect your health source from the Profile screen.

Conversation history is empty

If you've had conversations but they are not showing, pull down to refresh the list. Conversations appear after they are saved (status: completed).

I was logged out unexpectedly

For your security, Neurise logs you out automatically if your session token expires. Simply tap Continue with Email to sign back in — your conversations and health connection are still saved.